Terms and Conditions for Lumic Pawz
Welcome to Lumic Pawz! These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using our website for professional dog grooming services, including but not limited to pet styling, de-shedding treatments, nail trims, ear cleaning, and luxury pet baths, or by making any booking through our site, you signify your unreserved acceptance of these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Lumic Pawz specializes in high-quality professional dog grooming and pet styling services. Our offerings include comprehensive grooming packages, specialized de-shedding treatments, meticulous nail trims, thorough ear cleaning, and luxurious bathing experiences. All services are performed by trained professionals committed to the well-being and safety of your pet.
3. Online Booking and Appointments
- Scheduling: All appointments for our grooming services must be booked through our online platform or by contacting us directly. Availability is subject to scheduling.
- Cancellations and Rescheduling: We require at least 24 hours' notice for any cancellation or rescheduling of an appointment. Failure to provide adequate notice may result in a cancellation fee.
- Punctuality: We ask clients to arrive on time for their scheduled appointments. Late arrivals may result in a shortened service or rescheduling, potentially incurring a fee.
4. Pet Health and Safety
- Health Disclosure: Clients must disclose any health conditions, allergies, behavioral issues, or recent injuries of their pet prior to grooming. This ensures the safety and appropriate care for your dog.
- Vaccinations: For the safety of all pets at our facility, we require all dogs to be up-to-date on their core vaccinations. Proof of vaccination may be requested.
- Aggressive Behavior: While we endeavor to groom all dogs, we reserve the right to refuse service to pets exhibiting aggressive behavior that could pose a risk to our staff or other animals.
5. Pricing and Payment
Pricing for our grooming services is available on our website and may vary based on factors such as breed, size, coat type, and the specific services requested. Payment is due upon completion of services. We accept various payment methods as indicated on our site or at our premises.
6. Limitation of Liability
While Lumic Pawz takes utmost care in providing services, we are not liable for any pre-existing conditions or unforeseen medical issues that may arise during or after grooming. In the rare event of an accident or injury during grooming, beyond our control and strict adherence to our safety protocols, the owner agrees to hold Lumic Pawz harmless. We will, however, take immediate action to stabilize the pet and seek veterinary attention if deemed necessary.
7. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Lumic Pawz or its content suppliers and is protected by international copyright laws. Any unauthorized use of the content is strictly prohibited.
8. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is incorporated by reference into these Terms and Conditions, describes how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
10. Changes to Terms
Lumic Pawz reserves the right to modify or replace these Terms and Conditions at any time. We will indicate the most recent update date at the top of this page. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Lumic Pawz
Pasir Panjang Drive 5,
Singapore, 126800
Singapore
Phone: +6589908536