Privacy Policy for Lumic Pawz
At Lumic Pawz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our online platform and avail of our pet grooming services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, email address, phone number, and physical address. We collect this when you register on our site, book an appointment, fill out a form, or communicate with us.
- Pet Information: Details about your pet(s), such as their name, breed, age, special grooming requirements, and health conditions relevant to their grooming, which you provide during booking or consultation.
- Transaction Data: Information related to your service bookings and payments. Please note that actual payment processing is typically handled by third-party payment processors, and we do not store full credit card details on our servers.
- Technical Data: Includes your IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our online platform, products, and services, such as pages viewed and actions taken.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and deliver the professional dog grooming, pet styling, de-shedding treatments, nail trims, ear cleaning, and luxury pet baths you request.
- To process your bookings and appointments.
- To communicate with you regarding your appointments, services, and any inquiries you may have.
- To send you updates about our services, promotions, or special offers, where you have consented to receive such communications.
- To improve our online platform, services, and customer experience.
- To ensure the safety and well-being of your pet during our grooming services.
- To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, provided that these parties agree to keep this information confidential. This includes payment processors and scheduling software providers.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. These generally include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided below.
6. Cookies
Our online platform may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of our online platform may not function properly.
7. Third-Party Websites
Our online platform may contain links to other websites. We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy policies of any website you visit.
8. Changes to This Privacy Policy
Lumic Pawz has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
9. Contacting Us
If you have any questions about this Privacy Policy, the practices of our online platform, or your dealings with us, please contact us at:
Lumic Pawz
Pasir Panjang Drive 5,
Singapore, 126800
This policy was last updated on 12 June 2024.